Your driving score needs to be at a minimum of 50. If it falls below this, we may contact you and advise that you have 3 weeks to bring your score back up to 50 or above, to prevent any action being taken.
Telematics Insurance
What's covered with your telematics insurance policy?
1st Central Connect is our telematics-based policy that helps you drive more safely. Safer driving could earn you cheaper premiums at renewal.
What’s 1st Central Connect?
1st Central Connect uses a telematics app and a small sensor to look at how you drive. It offers a personalised price at renewal, based on how safely you've driven during the policy year. This is sometimes known as 'black box' car insurance.
Benefits of 1st Central Connect
Beyond potential savings at renewal, there are lots of great day-to-day benefits too.
Track your score and get feedback on your driving
The app provides detailed feedback on each journey you take. You can see your driving score, details of your route, your trends and tips on where and how to improve.
Crash detection
If you’re involved in a crash, the sensor may detect it and prompt an alert in your app. It may also provide 1st Central with details of your crash so that we can help process and settle your claim quicker and more efficiently.
No restrictions
There are no curfews, which means 24/7 freedom to drive when you want.
Optional eco-driving feature
See how your fuel economy and carbon emissions compares to others with similar vehicles, and get tips to help save money at the fuel pump.
Download the 1st Central Connect app!
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Journey feedback
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Driving scores for your journeys
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Crash detection
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See what 1st Central Connect will cover you for and compare this with our other car insurance products.
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Answers to important questions
What does the 1st Central Connect app detect and measure?
The 1st Central Connect app detects and measures a number of things, including:
Phone usage while driving - Don't use your smartphone whilst driving or hand it to a passenger to use. This can affect your driving score as the app detects when your phone is being used while your car is being driven.
Speed - Your driving score will be affected if you go over the speed limit. Always keep an eye on your speed and be aware of what the speed limit is.
Braking - The app will detect any hard or fast braking you make. Allow yourself enough time to break gradually, so you have plenty of time to react.
Cornering - Quick or hard turns when taking a corner can affect your driving score. So always try to drive smoothly and precisely around corners.
Hard acceleration - Your driving score will be affected if you accelerate too quickly. Gentle acceleration is always best - it's safer and doesn't put a strain on your car's engine.
What happens if I have a low driving score?
How does my additional driver set up the 1st CENTRAL Connect car insurance app?
It’s easy for additional drivers to set up the 1ST CENTRAL Connect app.
They simply need to go to the welcome text message they received from 1ST CENTRAL Connect, download the 1ST CENTRAL Connect app to their smartphone, and make sure they say yes to those cookies and permissions!
It’s important that they register using their own mobile number and not with their email address – this is so we can set them up with a unique driver record on the app.
A copy of the 1ST CENTRAL Connect installation guide can be found here.
For any queries please contact our 1ST CENTRAL Connect team.
What happens if my trips aren't recording on the 1st CENTRAL Connect app?
When using the 1ST CENTRAL Connect app with the sensor, some trips may be flagged as 'sensor only' when your smartphone doesn't connect to the sensor and record the trip. This can happen sometimes and may be caused by one of the following factors:
- Your phone was not present
- Your phone had a low battery (below 20%) or went into Power Save mode
- Bluetooth settings were disabled
- Location settings were disabled
- The trip was short and the Bluetooth connection was unusually slow
- Your Region and Language settings aren't set on United Kingdom (This can be found in your settings)
- If you have the WI-FI upload only setting turned on and haven't connected to WI-FI
The location data won't be collected for these trips, so they can't be displayed on a map. They won't be included in your driving score, but there is data gathered that could be included.
We’ll continue to monitor the journeys made without the 1ST CENTRAL Connect app working. You and any additional drivers must ensure you always have your phone in the vehicle when driving, and make sure that the app and sensor are connected, otherwise, your car insurance may be at risk of cancellation.
Is my phone compatible with 1st CENTRAL Connect car insurance?
To find out if your phone is compatible with 1st Central Connect, please check from the list below.
If you're unsure which operating system is in use, please check the settings on your phone.
Compatible operating systems
Android 13
Android 12
Android 11
Android 10
Android 9
Android 8
IOS 16
IOS 15
IOS 14
IOS 13
IOS 12
Incompatible operating systems
Android 7
Android 6
IOS 11
Ready to start your journey with 1st Central Connect?
The road to safer driving - and better value renewals - starts here.
What our customers think
Join our satisfied customers.
Ease. It's central.
“It was a very easy transition from previous insurer. The online service was straight forward too and I got covered without having to speak to anyone. The range of cover was excellent, so that’s why I chose 1st Central”.
Real people. It's central.
“I’ve been with First Central for 2 years and their customer service has been really good anytime that I’ve had to contact them. I love how I get to talk to a real person when I need to. They are supportive and provide great advice”.
Fair price. It's central.
“Their pricing is fair and the customer experience reminds me of a time when service really mattered. They're a refreshing touch in this modern age”.
Understanding. It's central.
“I passed my driving test in 2020, and my first insurer kept putting my price up. 1st Central were very understating of my situation as a first-time driver and will contact me if they see if I am struggling with payment…I think that is very considerate, and I really appreciate the support”.
Excellent service. It's central.
“The price for my cover is very reasonable for the level of cover I receive, and the customer service is excellent. Anytime I’ve had a to call the response times have been great and the advisor was very helpful”.
Support. It's central.
“I’ve only ever had insurance with 1st Central. The price has been reasonable, and I’ve also been given the support I needed throughout my time of being a customer, so I’ve never felt the need to move”.